The responsible tour operator for Now/here trips is Oy Aurinkomatkat – Suntours Ltd Ab (later Aurinkomatkat).
Aurinkomatkat was established in 1963, and it is part of the Finnair Group. Now/here is an auxiliary firm name of Aurinkomatkat. Aurinkomatkat has also an auxiliary firm name of Finnair Holidays and a subsidiary Aurinko Oü in Estonia.
The turnover of Aurinkomatkat in 2018 was EUR 212 million. 237 000 people used Aurinkomatkat travel services in 2018. The company's share in the Finnish market was 27 percent. Aurinkomatkat Oy employed last year 172 people, of whom 70 worked in holiday destinations abroad. The CEO of Aurinkomatkat is Timo Kousa.
The annual report of Finnair Plc. is available at company.finnair.com/en/
Phone: +358 9 818 0080 (local network charge / mobile call charge)
Open: Mon–Fri 6am–5p.m. (UTC), Sat–Sun 8 a.m.–2 p.m. (UTC)
(no customer service)
Oy Aurinkomatkat – Suntours Ltd Ab
Tietotie 9 (PL 200)
01530 Vantaa, Finland
Telephone exchange +358 10 446 441 Mon-Fri 8 a.m.– 3 p.m. (UTC)
Business identity code: 0200991-4
Trade register number: 170 539
SMAL ID: 21695
Finnish Competition and Consumer Authority (FCCA/KuVi) 164/88/MJ
Finnish Competition and Consumer Authority
Telephone: 029 505 3000 (exchange)
Postal address: Finnish Competition and Consumer Authority, PL 5, 00530 Helsinki, Finland
Street address: Siltasaarenkatu 12 A, 00530 Helsinki, Finland
In case a disagreement about a travel package agreement cannot be settled in discussions between the parties, the consumer has the right to take the issue to be settled at a complaint board. Before turning to the complaint board, the consumer has to contact the consumer rights advisors at a Local Register Office (www.kkv.fi/en/consumer-advice/).
Online dispute resolution
Read more at webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN